Terms of service

Overview

Kalena & Claire is a store operated by Kanela, an Australian-owned business. By browsing this site or placing an order, you agree to these terms. Please read them along with our Shipping, Refund and Privacy policies.

Orders and pricing

All prices are shown in the currency selected on the site. Taxes and import duties may apply depending on where you live. We may refuse or cancel an order, for example if a price or product was listed in error or we suspect fraud. If we cancel after you've paid, we'll refund you in full.

Offers

Multi-buy savings and free gifts apply only where shown at checkout. Free gifts have no cash value and are subject to availability. If you return items from an order and no longer meet an offer's requirements, your refund may be adjusted to reflect the price you would have paid.

Products

We do our best to show our products accurately. Colors can look different on different screens, and measurements can vary slightly between items. Please check the size guide before you order.

Returns and our guarantee

Our 30-day money-back guarantee and how to claim it are set out in our Refund policy.

Liability

To the extent allowed by law, we're not liable for indirect or consequential loss arising from your use of this website or our products. Nothing in these terms excludes, restricts or changes any rights you have under consumer laws that apply to you, including the Australian Consumer Law.

Changes

We may update these terms from time to time. The version on this page at the time of your order applies to that order.

Governing law

These terms are governed by the laws of the Northern Territory, Australia. This doesn't take away any consumer rights you have under the laws of the place where you live.