Shipping policy

Where we ship

Australia and New Zealand.

Processing

We pack orders within 1-2 business days (not weekends or public holidays). If it's going to take longer, we'll email you.

Delivery times

• Australia: most orders arrive within 6-10 business days.
• New Zealand: most orders arrive within 7-14 business days.

Delays can happen with carriers or customs. If your parcel is running late, email us and we'll help chase it.

Shipping cost

• 2 or more bags: free shipping.
• 1 bag: $7.95 to Australia, $9.95 to New Zealand.

The exact shipping cost is always shown at checkout before you pay.

Tracking

You'll get a tracking number by email as soon as your order ships. You can also check it any time from Track Order in the menu.

Wrong address or missed delivery

Please double-check your address at checkout. If a parcel comes back because the address was wrong or it wasn't collected, we can send it again, but we may ask you to cover the second shipping cost.

Questions

Email support@trykanela.com and we'll reply within 1 business day.