Refund policy
30-day money-back guarantee
Try Kanela for 30 days from the day your order is delivered. If it's not for you, email us at support@trykanela.com with your order number and we'll refund the product cost. You don't need to send anything back, even if the bag is empty.
- One guarantee refund per customer.
- Shipping costs are not refundable.
- Refunds go back to your original payment method, usually within 5-10 business days of approval.
Damaged or wrong item
If your order arrives damaged or you received the wrong item, email us a photo within 14 days of delivery and we'll send a replacement at no cost.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Our 30-day guarantee is in addition to those rights, not instead of them.